Complaints and feedback

Last updated October 2026

We want to hear from you, whether it's praise, a suggestion or a complaint. Feedback helps us do better for the cats and the people who support them.

How to give feedback or make a complaint

Email [email protected]. Please tell us your name and contact details, what happened and when, and what you'd like us to do. You can make a complaint anonymously, but we won't be able to reply to you.

What happens next

We'll let you know we've received your complaint within 5 working days. A committee member who wasn't involved in the matter will look into it, and we aim to respond fully within 30 days. If it will take longer, we'll tell you why.

We'll treat your complaint confidentially and fairly. Making a complaint will never affect your ability to adopt, foster, volunteer or donate.

If you're not satisfied

If you're unhappy with how we've handled your complaint, you can ask for it to be reviewed by our committee. For privacy concerns, you can also contact the Office of the Australian Information Commissioner.

Concerns about an animal's welfare

If you're worried about the welfare of one of our cats, please contact us straight away. For animal cruelty or welfare concerns elsewhere, contact the RSPCA or your local council.